Privacy policy

Last updated: December 5, 2024

This Privacy Policy explains how LoveCo (the “Site”, “we”, “us”, or “our”) and our warehouse partner, Kindra Health Pty Ltd, collect, use, and disclose your personal information when you visit or interact with loveco.co.za (the “Site”) or use any of our related services (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

• Device information
• Browser information
• Information about your network connection
• Your IP address
• Other details about how you interact with the Services

Information We Obtain from Third Parties

We may also collect information about you from third parties, including vendors and service providers, such as:

• Companies that support our Site and Services, such as Shopify.
• Payment processors, who collect payment details (e.g., credit or debit card information, billing address) to process your payments and fulfil your orders.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to fulfil your orders, process payments, notify you about transactions, arrange shipping, and facilitate returns or exchanges.
• Marketing and Advertising: We use your information to send promotional communications or tailor advertisements to your preferences.
• Security and Fraud Prevention: Your information helps us detect and prevent fraud, illegal activities, or security threats.
• Service Improvement: We use your data to enhance and improve our Services and provide responsive customer support.

Cookies

Like many websites, we use Cookies to enhance your experience on our Site. For details about the Cookies used, including those associated with Shopify, visit Shopify's Cookie Policy.

You can manage your Cookies through your browser settings. However, please note that blocking Cookies may affect functionality and performance of the Services.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

• Vendors and Service Providers: To process payments, handle shipping, and provide analytics or IT services.
• Business and Marketing Partners: For promotional activities and advertising.
• Legal Obligations: To comply with applicable laws, subpoenas, or enforceable government requests.
• Corporate Transactions: If required during mergers, acquisitions, or restructuring.

Third Party Websites and Links

Our Site may contain links to third-party platforms. We are not responsible for their privacy practices or the accuracy of their content. Please review their policies directly before interacting with them.

Security and Retention of Your Information

We take reasonable steps to protect your personal information but cannot guarantee absolute security. Retention periods vary based on legal, operational, or contractual requirements.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, delete, or correct your data.
• Request portability of your information.
• Restrict processing or withdraw consent.

To exercise your rights, contact us at hello@loveco.co.za. We will respond promptly and may verify your identity before proceeding with your request.

International Users

We may transfer your data internationally, relying on mechanisms such as Standard Contractual Clauses. For further details, contact us at the email provided.

Complaints

If you have concerns, please contact us at hello@loveco.co.za. If unresolved, you may reach out to your local data protection authority.

Contact

For any privacy-related inquiries, email us at hello@loveco.co.za.